Senior Executive / Executive, Programme Operations & Client Services

About the role

NUS-ISS is looking for a Senior Executive / Executive to join its Programme Operations & Client Services team, supporting the day-to-day operations of its executive education programmes for local and corporate learners. The role sits within a team focused on learner administration and continuous improvement, and acts as a client associate providing responsive, professional support from initial enquiry through to post-course follow-up.

Key responsibilities

• Serve as the primary point of contact for assigned corporate accounts, guiding them through enrolment and payment processing.
• Manage administrative processes such as class scheduling, learner communications, attendance tracking, post-course evaluation coordination and certificate issuance.
• Support teaching staff with learner information, course setup and other administrative coordination.
• Review and streamline operational processes and guidelines to improve efficiency.
• Analyse data and prepare reports for internal and external stakeholders.
• Provide secretarial and administrative support for meetings, accreditation matters and report preparation, and give customer care support.
• Take on ad-hoc projects related to programme operations.

Required profile

• Bachelor's degree with at least 5 years of relevant experience in programme operations and customer services.
• Strong communication skills, service mindset and good interpersonal skills with stakeholders.
• Well organised, able to plan, organise and follow up within tight deadlines and to handle multiple tasks with a quick turnaround.
• Self-driven, resourceful, an excellent team player and proficient with MS Office, especially MS Excel.