Senior Executive - HR Shared Services Automation & Continuous Improvement

About the role

NHG's Group HR Shared Services (HRSS) is looking for a proactive, technology-driven and improvement-focused Senior Executive to join its Automation & Continuous Improvement team. The role drives operational excellence across HR Shared Services through process optimisation, digitalisation and automation initiatives.

Key responsibilities

• Identify, assess and prioritise automation and digitalisation opportunities across HR Shared Services processes.
• Conduct process discovery, process mapping and workflow analysis to find inefficiencies and bottlenecks.
• Design, develop, test and implement automation solutions using approved platforms such as RPA and Microsoft Power Platform, and manage their lifecycle (deployment, testing, monitoring, enhancement, issue resolution).
• Lead continuous improvement initiatives and analyse operational data, service metrics and stakeholder feedback to drive improvements.
• Develop and maintain standard operating procedures, process documentation and user guides.
• Build relationships with HRSS teams, HRBPs, COEs and technology partners, and advise on process optimisation and automation feasibility.
• Serve as subject matter expert in automation and process improvement, share knowledge with HRSS team members, and support HR transformation projects.

Required profile

• Degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Industrial Engineering, Human Resource Management or a related discipline.
• Minimum 3-5 years of relevant experience in process improvement, automation, digital transformation, shared services or HR operations.
• Customer-centric, digital and data literate, with a continuous improvement mindset and strong stakeholder engagement.

Required skills

• Proficiency in Microsoft Office applications.
• Working knowledge of Microsoft Power Platform, Power Automate, Power BI, UiPath or similar platforms.
• Strong analytical and problem-solving skills.