Senior Executive – Service Excellence & Training

About the role

We are looking for a Senior Executive to lead Service Excellence and Training initiatives. The role focuses on building soft‑skill programmes, monitoring performance metrics and fostering a culture of high‑quality service across the organisation.

Key responsibilities

• Support the design, development, and delivery of soft‑skill training programmes to enhance employee capabilities and service excellence.
• Track, analyse, and report service‑related KPIs, collaborating with departments to identify performance gaps and implement targeted improvement plans.
• Plan and execute service initiatives and employee engagement activities that promote a positive and motivated workplace culture.
• Manage award submissions and recognition programmes, supporting actions that reinforce and embed the organisation’s service culture.

Required profile

• Diploma or degree in Human Resource Development or a related field.
• 1–3 years of relevant experience.
• Strong coordination, facilitation and project‑management abilities.
• Comfortable with data analysis, reporting and presenting findings.
• Familiarity with e‑learning or multimedia content development tools is an advantage.

Required skills

• Data analysis
• Reporting
• E‑learning content development tools