Senior Health Insurance Specialist

About the role

Bupa Global, the international health insurance division of Bupa, is looking for a Senior Health Insurance Specialist in Singapore. The role leads, coaches and manages a team of Health Insurance Specialists that sells Bupa's individual international private medical insurance plans through its partnership with Standard Chartered Bank, targeting the bank's priority private and affluent customers. It is a permanent, full-time position with hybrid working.

Key responsibilities

• Own the delivery of the Singapore Standard Chartered sales target, turning annual objectives into team plans, activity expectations and individual goals.
• Recruit, onboard, lead, coach and develop a team of specialists, and run regular one-to-ones, coaching sessions and performance reviews.
• Manage the sales pipeline, referrals, conversion, productivity and service levels, keeping accurate forecasts and reporting on sales and performance.
• Lead direct, needs-based sales conversations, especially for complex or high-value cases, and oversee the customer journey from referral to policy issuance and follow-up.
• Build strong relationships with Standard Chartered Relationship Managers and Insurance Specialists to generate qualified referrals.
• Ensure compliance with Singapore insurance licensing, conduct, record-keeping and data-protection requirements, and protect customer personal and medical information.
• Work with Sales Support, Underwriting, Operations, Compliance and Marketing teams, and assist the Head of Channel Sales on reporting, forecasting and sales initiatives.

Required profile

• Bachelor's degree or equivalent experience in business, finance, health insurance or a related field.
• All licences, certifications and competency requirements for selling insurance in Singapore, held or obtainable before appointment, and ongoing CPD and product training.
• Fluency in English; Mandarin or another language spoken by Standard Chartered's customers is an advantage.

Required skills

• Good understanding of individual IPMI, underwriting considerations, product benefits and exclusions, and the applicable sales and conduct framework.
• Leadership, coaching and communication skills, and ability to manage competing priorities and forecast sales.