Senior Manager, B2B Partner & Traveler Experience – APAC

About the role

The Senior Manager, B2B Partner & Traveler Experience – APAC leads the design and execution of Expedia’s B2B servicing strategy for demand partners across the APAC region. Positioned within the Traveler and Partner Servicing Platform (TPSP), this role works at the intersection of partner operations, commercial teams, and product platforms to deliver scalable, high‑quality experiences for both partners and travelers.

Key responsibilities

• Define and implement the B2B servicing strategy for APAC demand partners, aligning with TPSP priorities and regional needs.
• Collaborate with retail operations to design staffing models, quality frameworks, and capabilities that support partner network growth.
• Shape and continuously improve the partner and traveler servicing experience to keep Expedia’s service proposition competitive.
• Translate partner pain points into operational improvements or product requirements and champion their prioritisation on the TPSP roadmap.
• Develop deep knowledge of agent tools, workflows, policies, and processes to identify automation and efficiency opportunities.
• Monitor regional trends, cultural nuances, regulatory considerations and competitive benchmarks to keep servicing strategies effective.
• Serve as the primary TPSP point of contact for B2B servicing performance across APAC, aligning commercial, operations and product stakeholders.
• Represent TPSP in partner‑facing forums such as quarterly business reviews, operational workshops and service deep‑dives.

Required profile

• Proven experience in B2B partner operations, product management or related functions within the travel or technology sector.
• Strong stakeholder management skills in a highly matrixed, multi‑regional environment.
• Demonstrated ability to influence cross‑functional teams and drive operational improvements.
• Deep understanding of APAC market dynamics, cultural nuances and regulatory environments.
• Excellent analytical, communication and presentation abilities.
• Fluent in English; additional APAC language skills are a plus.
• Senior‑level experience managing projects or teams.

Required skills