Senior Manager, Digital Services (Corporate Services & Governance)

About the role

DesignSingapore Council (Dsg), a subsidiary of the Singapore Economic Development Board, is hiring a Senior Manager for its Digital Services within the Corporate Services & Governance division. The role partners with business divisions to improve services and productivity through business process redesign, AI-enabled automation and digital solutions, focusing on business transformation, SaaS applications, integration and digital project advisory. It reports to the Group Head of Organisational Health and Excellence and works closely with EDB's IT Division and external service providers.

Key responsibilities

• Partner with business divisions to map processes, define outcomes and prioritise simplification, digitalisation and automation.
• Lead business process transformation, from requirements and business case to implementation, change management and benefits realisation.
• Oversee CMS, web hosting and cloud application services, and pilot AI-enabled automation use cases.
• Assess SaaS consolidation, risk and interoperability, and advise on SaaS selection, integration standards (APIs/MCPs, SSO, user provisioning) and vendor exit.
• Provide technical and project advisory for digital online services, corporate websites and cloud hosting, and support System Owners, Project and Service Managers and Data Owners.
• Oversee enterprise messaging and collaboration services (Outlook, SharePoint, OneDrive, Teams), mobile SIMs, laptop refreshes, domain names and enterprise backups.
• Manage relationships with managed service providers and vendors, and handle procurement, tender evaluation, contract administration and technical due diligence.
• Maintain project and service documentation, lead digital work planning and budgeting, and support IT governance, risk, audit and compliance.

Required profile

• Degree in information systems, computer science, information technology, business technology or a related field.
• 5 to 8 years of experience in digital transformation, application delivery, business systems, SaaS services or IT project/service management.
• Experience working with business stakeholders to review processes and implement digital solutions.
• Experience with project planning, change management, procurement, contract administration, vendor management and service performance reporting.

Required skills

• Working knowledge of generative AI, workflow automation, SaaS integration, APIs, identity integration, cloud hosting models and application lifecycle management.
• Ability to explain technical concepts to non-technical stakeholders and manage competing priorities.
• Advantage: experience with AI-assisted workflows, low-code automation, Microsoft 365/Power Platform, ITIL, PMP, PRINCE2 or cloud certifications (Azure, AWS, GCP).