Senior Manager, Distribution Centre Operations

About the role

The Senior Manager, Distribution Centre (DC) Operations leads end-to-end warehouse and transportation operations within DKSH's Supply Chain Management function. The role drives operational excellence through stakeholder engagement, workforce and capacity planning, productivity improvement, people development and a disciplined safety culture.

Key responsibilities

• Build and maintain relationships with business units, customers, suppliers, transport providers and cross-functional teams, acting as the key escalation point for operational issues
• Partner with Sales, Business Development, Customer Service, Quality, Finance and Planning teams so that operational capabilities match business requirements
• Lead end-to-end distribution centre operations, including inbound, outbound, inventory management, value-added services and transport coordination, to deliver customer orders on time, in full and in good condition
• Monitor performance, implement corrective actions to meet service level agreements, and drive standardization against SOPs, GDP, GMP, ISO standards and internal quality requirements
• Establish KPIs and dashboards for labor efficiency and operational effectiveness, and lead Lean, Kaizen, automation and process optimization initiatives
• Develop workforce plans, including manpower planning, succession planning and resource allocation
• Evaluate storage solutions, layout improvements and automation opportunities, and monitor DC space utilization
• Lead, coach and develop managers, supervisors and operational teams, conduct performance reviews and talent assessments, and identify successors for key roles
• Ensure compliance with operational procedures and policies, and champion a proactive safety culture with EHS compliance, safety programs, audits, inspections, risk assessments and incident investigations

Required profile

• Bachelor's degree in Supply Chain, Logistics, Engineering, Business or a related discipline
• 10 to 15 years of experience in warehouse and logistics operations
• At least 5 years in a senior leadership role managing large-scale distribution centre operations
• Proven experience managing both warehouse and transportation functions
• Track record in productivity improvement, resource planning and operational transformation
• Experience leading large operational teams in a fast-paced distribution environment

Required skills

• Distribution centre, warehouse, inventory and transportation management
• Capacity and workforce planning, Lean and Kaizen, risk and business continuity management
• Advantage: automation, WMS, SAP EWM and digital supply chain solutions