Senior Manager / Manager / Assistant Manager (National Identity & Integration)

About the role

The Resilience and Engagement Division (RED) works on building national identity, helping newcomers integrate into Singapore and sustaining a culture of giving and volunteerism. Within the Policy-Ops team of the National Identity & Integration department, you will help develop and implement policies, strategies and programmes that strengthen social cohesion and resilience.

Key responsibilities

• Digital platform development: as part of the System Owner team, work with IT colleagues to turn desired user experiences into platform design and operations.
• Programme development and implementation: roll out integration programmes, develop content and experiential components, monitor them and use data analysis to improve them.
• Stakeholder engagement: share data insights and recommendations, secure alignment and staff committees that coordinate the integration agenda.
• Report on the state of integration in Singapore with various stakeholders.

Required profile

• Deep critical thinking and excellent analytical skills, able to distil critical issues from a wide range of information.
• Data-driven approach: gathering and analysing stakeholder data to understand business needs and shape policies, programmes and products.
• Experience implementing, reviewing and evaluating programmes, including IT systems, within agreed timelines, costs and performance.
• Clear written expression, strong interpersonal and communication skills, and strong project management skills.
• Self-starter, mature and meticulous, who builds rapport across teams and has a bias for action.
• Advantageous: experience with marketplace products or digital systems (including UX/UI) and programme development and evaluation.