Senior Manager / Manager, Enforcement Engagement

About the role

The Enforcement Engagement section works with the public, volunteers and partners to improve compliance with LTA's rules through engagement, education and partnerships that complement enforcement. As Senior Manager or Manager, you will lead the section in finding and developing new opportunities, turning insights from enforcement trends, ground feedback and stakeholder needs into new strategies and initiatives. You will also oversee the volunteer programme, campaigns, educational outreach and work with schools, young offenders and corporate partners.

Key responsibilities

• Identify new opportunities, partnerships and initiatives to improve compliance using enforcement data, ground observations, behavioural trends and stakeholder feedback, and pilot promising approaches using technology, data and AI
• Lead the strategy and management of the enforcement volunteer programme, covering recruitment, training, deployment, recognition and retention
• Design and run compliance campaigns, from target audience and key messages to content, channels, execution and evaluation, working with Corporate Communications
• Work with schools and education stakeholders to promote safe and responsible behaviour, including managing the juvenile offender referral framework and expanding education programmes for young offenders
• Build partnerships with corporate stakeholders such as platform and fleet operators, and with grassroots organisations, public agencies and community groups, including joint hotspot activities with enforcement officers
• Set KPIs, evaluate the impact of engagement on compliance and refine approaches using enforcement data and ground feedback
• Prepare papers and briefs for senior management and represent LTA at inter-agency and stakeholder platforms
• Lead and develop a team of officers, and oversee budgets, procurement and programme risks

Required profile

• At least 6-8 years of relevant experience (Senior Manager) or 4-6 years (Manager) in stakeholder engagement, public education, volunteer management or programme management
• Knowledge in any discipline
• Experience building partnerships with corporate, public, education and community stakeholders
• Experience planning and running public campaigns, education or behavioural change programmes
• Experience in enforcement, regulatory work, youth programmes or behavioural insights
• Willingness to work occasionally outside office hours for patrols, events and outreach

Required skills

• Strategic and systems thinking, able to turn insights into practical action
• Ability to start new initiatives and see them through
• Leadership, with experience managing and developing a team
• Excellent communication, facilitation and writing skills, including senior-management papers
• Sound judgement in handling sensitive public and stakeholder situations, including matters involving young persons