Senior Manager - Pre Trade Services

About the role

As Senior Manager for Pre Trade Services you will lead the Singapore‑based team responsible for the Markets client lifecycle, including onboarding, amendments, off‑boarding and regulatory remediation. You will act as the primary contact for lifecycle matters across Southeast Asia, partnering with Front Office, compliance, risk, operations and external stakeholders to deliver an exceptional client experience while maintaining strong risk and control outcomes.

Key responsibilities

• Lead and develop a team handling client onboarding, lifecycle management, servicing and escalation.
• Provide oversight and quality assurance for due‑diligence, periodic reviews and client data management.
• Act as escalation point for clients, sales teams and relationship managers, ensuring timely resolution.
• Prioritise onboarding and lifecycle activities to support client outcomes and business growth.
• Partner with Front Office, Compliance, Risk, Legal and Operations to meet regulatory and product requirements.
• Conduct risk assessments and ensure end‑to‑end processes comply with ANZ policies and regulatory obligations.
• Identify and lead process‑improvement initiatives across regional and global teams.
• Produce management reporting and insights on team performance, client service outcomes and operational effectiveness.

Required profile

• Significant experience in Markets Operations, client lifecycle management, onboarding or KYC environments.
• Strong knowledge of Markets products, client types, trade lifecycle processes and operational workflows.
• Deep understanding of regulatory requirements, risk management practices and control frameworks.
• Proven people‑leadership experience, including coaching, performance management and stakeholder engagement.
• Excellent communication and influencing skills with ability to lead outcomes without formal authority.
• Demonstrated experience driving process improvements, operational efficiencies and change initiatives.

What we offer

• Flexible working arrangements to help you balance personal and professional commitments.
• Access to health and wellbeing services and discounts on selected ANZ products.
• A diverse and inclusive workplace that celebrates different backgrounds and perspectives.
• Opportunities for career growth, technical expertise development and leadership progression.
• Supportive resources and a culture focused on continuous learning and innovation.