Senior Manager – Sales & Key Account Management

About the role

The Senior Manager will lead strategic accounts, acting as the primary liaison between key customers and internal cross‑functional teams. You will ensure service excellence across warehouse operations, inventory management and last‑mile delivery while driving growth and profitability.

Key responsibilities

• Manage assigned strategic accounts, coordinating with warehouse and implementation teams to deliver tailored business solutions.
• Maintain high customer satisfaction by overseeing inventory, order fulfilment, delivery and last‑mile services across all locations.
• Develop and execute market intelligence and business development initiatives to expand services and geographic reach.
• Set and monitor performance metrics, cost‑reduction initiatives, and continuous improvement programs for each key account.
• Prepare commercial and pricing analyses, maintain contractual agreements, and champion contract renewals.
• Produce monthly profit‑and‑loss reports, performance dashboards, and support strategic projects as assigned.

Required profile

• Bachelor’s degree in Marketing, Business or a related field.
• Minimum 5 years of sales experience in the logistics/3PL industry.
• Excellent English communication and presentation skills.
• Strong leadership, interpersonal abilities and experience in planning and implementing sales strategies.