Senior Solutions Consultant – Identity Verification

About the role

Trulioo, a global digital identity verification platform, is hiring a Senior Solutions Consultant for its Singapore office. Reporting to the Manager of Solutions Consulting EMEA & APAC, the role sits at the intersection of technology, revenue and customer success. It is a hands-on, client-facing position working with Account Executives, Customer Success Managers and Service Delivery to solve complex identity challenges for enterprise customers, from discovery and solution design through to evaluation. The position is full-time and permanent, on a hybrid basis (three days per week in the office).

Key responsibilities

• Act as the key technical point of contact for the most strategic customers.
• Own the discovery process: uncover business objectives and technical requirements, run technical demonstrations and proof of concepts.
• Translate technical and business requirements into scalable solutions and lead technical engagements so customers get maximum value from the platform.
• Advise on best practices across identity, compliance, fraud, risk and integrations, adapting to each customer's context and technical depth.
• Collaborate cross-functionally to deliver seamless customer outcomes and contribute to internal knowledge and technical excellence.
• Use AI and emerging technologies to improve productivity, decision-making and how work is done.

Required profile

• Post-secondary degree or a combination of desired experience and education.
• 3-5 years of experience in a Senior Technical Support, Solutions Consultant or Implementation Specialist role.
• Excellent written and spoken English and Mandarin.
• Ability to explain technical concepts to non-technical audiences and to work in a fast-paced, team-oriented environment.
• Proven ability to simplify complex concepts, deliver product demonstrations and communicate with stakeholders at all levels.
• Comfortable working independently and with distributed teams across regions.
• Familiarity with AI and emerging technologies, and relative experience in identity verification, compliance or fintech is a plus.

Required skills

• Technical background with familiarity in JSON, RESTful APIs and native and web-based SDKs.
• Strong API expertise (REST, API design, OAuth, API keys, JSON/XML).
• Ability to apply AI to improve customer engagements, discovery, solution design, demos and documentation, and to champion AI tool adoption within the team.

What we offer

• Health, dental and vision coverage, retirement plans with company match, paid time off, parental leave and an annual education and training stipend.
• Hybrid work with weekly lunches, social events and amenities such as parent rooms, gyms and lounges.
• Wellness workshops and a complimentary Headspace subscription.
• Employee resource groups.