Senior Support Engineer - Maritime IT Systems

About the role

ShipIn is looking for a Tier 1 (T1) IT Engineer to install, support and troubleshoot IT systems in maritime environments, with a focus on IP camera installations, Linux-based servers and network connectivity. The role demands attention to detail, strong organisation and time management, and the ability to follow structured procedures while handling several tasks at once. It is open to Singapore citizens or permanent residents.

Key responsibilities

• Install, configure and support IP camera systems, including PoE switches, cabling and endpoint connectivity.
• Assist in deploying and administering Linux servers that support AI and video analytics services.
• Troubleshoot network issues: switching and VLAN configuration, basic routing and IP addressing, VPN connectivity, and end-to-end connectivity between cameras, infrastructure, servers and clients.
• Escalate complex issues to Tier 2 with accurate technical details and logs.
• Monitor system health and alerts, log incidents and requests in Jira, and maintain technical documentation, checklists and installation records.
• Follow procedures and standards, manage multiple tasks within timelines, and ensure accurate configuration.

Required profile

• 4+ years of experience as an IT/support engineer for complex, multidisciplinary products and systems.
• Fluent English is a must; other languages are a strong plus.
• Preferred: exposure to maritime, industrial or field-based environments, and experience supporting bandwidth-intensive or video-based applications.

Required skills

• Solid understanding of TCP/IP, switching, VLANs and basic routing.
• Linux and IP-based surveillance systems or similar networked devices.
• Jira, Grafana, and Slack or equivalent tools.
• Preferred: basic knowledge of firewalls and network security.