Senior Technical Architect - Salesforce Public Sector

About the role

Salesforce Professional Services delivers strategic engagements for executive-level customers, covering people, process and technology. The Senior Technical Architect joins the Public Sector team in Singapore as a strategic advisor and Salesforce product and platform expert to the company's largest and most complex customers. The architect collaborates with customers and partners during project cycles, shares deep knowledge of the Salesforce platform, and guides implementation.

Key responsibilities

• Rapidly learn new technologies and Salesforce Clouds and lead implementation and advisory engagements.
• Ensure scalable, standard methodology solutions that meet and exceed customer needs.
• Guide the evaluation of business and technical requirements and review project vision, approach and key artefacts.
• Act as lead architect, coordinating multiple architects and aligning with project and engagement managers.
• Direct early solution evaluation, manage issues proactively and engage with executives, the account team, engineering and product management.
• Provide hands-on application configuration where required.
• Direct and mentor customers, partners and colleagues, including on communication strategies and executive influence.
• Support internal initiatives, pre-sales activities and volunteering.

Required profile

• Hands-on technical consulting and solution implementation experience in a major software domain (CRM, ERP, HR) and coding in object-oriented languages.
• Experience guiding customers in deploying emerging technology for business use cases.
• Ability to work independently and in a distributed team, with strong presentation, communication and facilitation skills.
• Willingness to travel regionally depending on customer needs.
• Experience evaluated against core competencies such as leadership, military experience or volunteer work.

Required skills

• Web services, data modeling and enterprise application architecture and integration concepts.
• Enterprise integration tools (ESB and/or ETL) and integration patterns with systems such as CMS, ERP, HRIS and DWH/DM.
• Building and maintaining relationships with C-level and key decision-makers.
• Experience as a Senior Architect or CTO in a mid-to-large organisation, and delivering coded solutions on the Salesforce Platform.
• Public sector experience in Singapore and/or South Asia is an advantage.