Server Operation Engineer II

About the role

The System Administrator will provide operational support for a team that manages large‑scale building management and physical security systems. The role is ticket‑driven, requiring systematic resolution of issues following established templates.

Key responsibilities

• Monitor ticket queue and instant‑messaging channels, ensuring timely acknowledgment and progress.
• Manage and maintain servers and networking infrastructure, recording all ticket metadata in internal tools.
• Troubleshoot and resolve tickets from internal and third‑party teams, escalating to other groups when needed.
• Maintain professional communication with vendors, adhering to client vendor code of conduct.
• Provide out‑of‑hours support for scheduled upgrades and 24/7 on‑call coverage for critical outages.

Required profile

• Bachelor’s degree (B.S./B.A.) or equivalent experience, with 2–5 years in systems administration.
• Demonstrated ability to follow defined procedures, exercise judgment, and build productive internal and external relationships.
• Strong written and verbal communication skills for ticket documentation and vendor interaction.

Required skills

• Server administration and management.
• Network configuration, management, and troubleshooting.
• Experience with ticketing systems and following defined processes.
• Automation and scripting experience (preferred).