Service Administration Assistant

About the role

Join Vantage Automotive Limited’s Quick Lane Service Centre as a Service Administration Assistant. You will support the service management team by handling service orders, invoicing, and documentation, ensuring smooth backend operations and excellent customer experiences.

Key responsibilities

• Track ongoing jobs and close service orders once work is completed.
• Issue accurate invoices for customer and internal jobs.
• Verify purchase order amounts against final invoices.
• File completed service records and invoices for easy reference.
• Prepare weekly and monthly reports on jobs and outstanding payments.
• Update outsourced service pricing and job codes for automatic purchase order creation.
• Provide administrative support to the service management team, including handling customer feedback and system updates.
• Assist Customer Service Advisors and reception with daily operations, including identity checks, signature collection, and key hand‑over.
• Handle incoming calls professionally, transfer calls as needed, and record messages accurately.

Required profile

• Minimum GCE ‘O’ Level or equivalent.
• At least 2 years of customer service and/or administrative experience.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills.
• Proactive, independent, and positive attitude.

Required skills

• Microsoft Office

What we offer

• Opportunity to work with leading automotive brands such as BYD, Denza, and Ford.
• Exposure to cutting‑edge automotive technology and innovation.
• Career growth within a supportive, performance‑driven culture.