Service Controller – Public Transport Operations

About the role

The Service Controller will join our specialist team to oversee real‑time bus operations, ensuring reliable service across the network. You will monitor fleet performance, respond to incidents, and support optimal deployment of buses and drivers.

Key responsibilities

• Work with the specialist team on the Common Fleet Management System (CFMS) to monitor bus service performance.
• Take immediate actions to minimise service delays using online resources and support systems.
• Resolve emergencies and restore service disruptions to maintain bus reliability on the roads.
• Support optimal deployment of buses and Bus Captains to achieve efficient operations.

Required profile

• GCE ‘A’ Levels or a Diploma in any discipline.
• Relevant working experience in operations is an advantage.
• Ability to communicate emergencies in Mandarin and English with Bus Captains of diverse backgrounds.
• Composed under stress, able to work shift patterns and identify colours accurately.

What we offer

• Retention bonus of $3000 (terms and conditions apply).
• Monthly controller allowance of $600.
• Extensive training in operational policies, procedures, service controls and system usage.