Service Delivery Team Lead - Multi-Cloud Infrastructure Operations

About the role

LPS is hiring a Service Delivery Team Lead to operate, maintain and continuously improve cloud-native production environments across AWS, Microsoft Azure and Google Cloud Platform. The role provides hands-on technical leadership, supports production and staging environments, and mentors Level 2 and junior engineers.

Key responsibilities

• Monitor, analyse and troubleshoot infrastructure performance, availability, scalability and cost across all cloud platforms, supporting SLA and SLO commitments.
• Lead incident response, root-cause analysis and resolution of complex infrastructure and application issues.
• Oversee OS patching and lifecycle management for RHEL and Windows Server, coordinating approvals with security, compliance and business stakeholders.
• Deploy, operate and troubleshoot applications on Windows and Linux, and tune performance and stability.
• Implement and maintain monitoring, logging and alerting; support CI/CD pipelines with security scanning and compliance validation.
• Manage CIS controls, vulnerability assessments, SSL/TLS certificates and EOL/EOS components; support government-grade security and audit requirements.
• Follow ITIL processes, manage ITSM tickets and changes, and report on SLAs and OLAs.
• Maintain runbooks, SOPs, CMDB and asset inventories, and mentor and train junior engineers.

Required profile

• Deep AWS proficiency, with working knowledge of Azure and GCP.
• Experience in Singapore Government technology frameworks, policies and regulatory standards.
• Strong technical leadership, mentorship and problem-solving skills.

Required skills

• AWS: Lambda, ECS/EKS, S3, CloudWatch, Systems Manager, Security Hub, GuardDuty, etc.
• Azure: AKS, Azure Functions, Azure Monitor, Update Management.
• GCP: Compute Engine, GKE, Cloud Functions, Cloud Monitoring.
• RHEL and Windows Server patching, Linux system administration, Docker, Kubernetes, CI/CD.
• ITIL, ServiceNow/Jira, CMDB, CIS benchmarks, vulnerability scanners (Qualys, Tenable, Trend Micro Vision One).