Solutions Consultant

About the role

Contentsquare is looking for a Solutions Consultant to act as the voice of authority for its experience analytics, products analytics, voice of customer and conversational intelligence products. The consultant works closely with the business development team to pitch the solution to prospective clients and support the sales process, owning the assigned region (for example ASEAN or ANZ). The role is commercially focused and requires comfort in front of clients and colleagues, with the ability to convince and influence stakeholders internally and externally.

Key responsibilities

• Lead pre-sales engagements: collaborate with sales teams to understand customer requirements and present the value proposition through tailored presentations, product demos and proof of concepts.
• Provide deep technical knowledge of the platform, including integrations, data flows and analytics capabilities, and position the solution to fit customer criteria.
• Architect and design customised solutions using Contentsquare's suite of products.
• Act as a trusted advisor to prospects and clients, understanding their business challenges.
• Work with Product, Engineering and Customer Success teams to ensure smooth handover and implementation.
• Gather and share market and competitive insights to influence the product roadmap and sales approach.
• Deliver training and enablement sessions for internal teams and partners.
• Represent Contentsquare at industry events, webinars and conferences.

Required profile

• Minimum 3 years of experience in presales, solutions consulting, solution engineering or a similar customer-facing technical role in the SaaS industry.
• Excellent verbal and written communication, able to explain complex technical concepts to technical and non-technical audiences.
• Proven ability to analyse complex customer requirements and build strong customer relationships.
• Nice to have: strong understanding of the Martech space, digital experience analytics, customer journey mapping and UX; experience with web analytics, product analytics, experience analytics, voice of customer or customer experience platforms; prior experience with storytelling and value delivery.

Required skills

• Proficiency in web and app technologies, including HTML, CSS, JavaScript and APIs.
• Familiarity with data analytics and visualisation tools.
• Understanding of at least the concepts of the Apps framework.

What we offer

• Career development, mentorship, social events and philanthropic activities.
• Hybrid and remote work policies, generous paid time off and a lifestyle allowance.
• Virtual onboarding, hackathons and annual opportunities to meet colleagues on and off site.
• Stock options for full-time employees and Employee Resource Groups.