South East Asia Service Engineer

About the role

The South East Asia Service Engineer provides technical support to the dealer network across South East Asia and India, acting as the primary liaison between dealers and the factory. The role ensures warranty compliance, supports service campaigns, and helps maintain high standards of after‑sales service and customer satisfaction.

Key responsibilities

• Serve as the main technical liaison with the factory on warranty matters, guiding dealers through warranty processes and ensuring proper documentation.
• Coordinate warranty claim reviews, parts return procedures, and the technical readiness of new dealers.
• Support the rollout of factory and market service campaigns, including documentation, parts coordination, field data collection, and corrective‑action monitoring.
• Provide technical assistance for vehicle diagnosis and repair, resolve complex issues with the factory, and conduct regular dealer visits to develop workshop capabilities.
• Oversee Product Delivery Inspection (PDI) activities, monitor quality, and report performance statistics.
• Prepare technical reports, field investigation summaries, and warranty analyses to drive continuous improvement of after‑sales processes.

Required profile

Required skills