Staff Data Analyst, Analytics Team

About the role

Coupang Play is an OTT video streaming service offering Original Series, TV shows, movies and sports, and is still in its early growth stage. Its Analytics team sits at the intersection of Business, Product, Content, Marketing and Technology, driving user engagement and monetization. As a Staff Data Analyst you will partner with Business, Content, Product and Engineering stakeholders to build self-serve data solutions and analyses that turn complex business challenges into data-led decisions.

Key responsibilities

• Diagnose decisions, metric drift or logging errors, define requirements and drive the analytics solution end to end
• Build data models, metric definitions, reporting and dashboards that measure what matters to each team
• Reconcile differing stakeholder definitions of terms such as "user" and own metric definitions
• Investigate root causes of errors beyond the technical layer and drive long-term fixes
• Communicate executive summaries to leadership and deep-dive data with product and operations teams
• Leverage AI tools to improve analytical capability and efficiency
• Mentor senior analysts, set analytics best practices and raise engineering and analytical standards

Required profile

• Bachelor's or Master's degree in Computer Science, Information Systems, Data Science or a related field, or equivalent practical experience
• 7+ years working with complex, unstructured datasets using SQL
• 7+ years building and maintaining data marts and data pipelines
• 7+ years developing dashboards and visualizations for executives and operational teams
• 5+ years in experimentation and measurement, including hypothesis testing, experiment design and statistical analysis
• Track record of influencing executive decisions with robust analyses
• Proven ability to mentor others, manage multiple technical projects and prioritize across competing workstreams

Preferred qualifications

• Interest in or experience with the global video streaming industry and the Korean entertainment market
• Data modeling, schema design and data mart development
• Advanced Python, R, SAS or MATLAB
• Professional English and strong communication, stakeholder management and documentation skills

The recruitment process runs through an application review, two interviews and a leadership interview. The position is full-time with a 12-week probation period, which may be shortened, extended or skipped. Coupang prioritizes candidates with a current right to work in Singapore.