Staff / Senior Solutions Engineer (APAC)

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring a Staff / Senior Solutions Engineer for its APAC region. The Solutions Engineering team partners with clients to help them adopt Airwallex products, working with sales, product and engineering teams as the single technical point of contact and trusted advisor. The role sits alongside account executives through pre-sales, solution design and implementation.

Key responsibilities

• Work with account executives to design solutions that solve clients' critical business challenges across pre-sales, solution design and implementation.
• Build proof-of-concept applications on Airwallex, give technical demonstrations and help clients visualise the target state.
• Identify and troubleshoot technical issues so client integrations follow best-practice guidelines and give developers a good experience.
• Share strategic insights with product teams on improvements to the implementation process, reducing time to go live and friction.
• Own outstanding deliverables in the end-to-end project delivery lifecycle and ensure they are captured according to the project plan.

Required profile

• Bachelor's degree in a STEM discipline with strong academic achievements.
• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer or IT consultant.
• Strong problem-solving mindset, comfortable working with customers, partners and engineering teams.
• Preferred: knowledge of the payments domain and prior experience integrating with major accounting platforms such as Xero, NetSuite, Fusion Cloud and QuickBooks.

Required skills

• Understanding of at least one major programming language (PHP, Ruby, Python, JavaScript, Java, etc.).
• Experience integrating RESTful APIs into web applications.