Store Team Lead (Store Supervisor)

About the role

Crocs, Inc. is hiring a Store Supervisor (listed as Store Team Lead) to provide excellent service and world-class customer experiences every day. The role covers opening and closing procedures, training team members on products and promotions, and driving daily sales targets to meet company goals.

Key responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model
• Create an enjoyable team environment where suggestions, ideas and concerns are shared
• Coordinate, delegate and meet store deadlines, following up on daily activities
• Learn and assist in consumer service, product knowledge and placement, visual presentation and stock room management
• Support POS system use, stock replenishment, pricing and markdowns, loyalty program promotion, and cleanliness and recovery standards
• Work with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow asset protection policies, including shortage prevention, inventory control and compliance

Required profile

• A level or diploma or higher preferred
• Minimum 3 to 4 years of total retail experience; previous store leadership roles preferred
• Professional English, other languages an advantage
• Flexibility for rotational shifts, including nights, Saturdays, Sundays and public holidays, with regular attendance
• Demonstrated leadership and ability to thrive in a fast-paced, high-growth retail environment

Required skills

• Written and verbal communication with team, operations managers, district managers and corporate partners
• Intermediate Microsoft Word, PowerPoint, Excel and email
• Retail point-of-sale system operation

What we offer

• Pay range of $30,800 to $35,800, depending on location
• Eligibility for a company incentive program
• Benefits including medical, dental and vision coverage, life and AD&D, short and long-term disability, paid time off and employee assistance