Strategy & Operations Manager (Hub) – SSO

About the role

The Strategy & Operations Manager (Hub) is accountable for implementing and executing strategy, communication, change management, key priorities and function deliverables at hub level. The role covers hub communication strategy, information management and communication to internal and external stakeholders, and produces quantitative analyses and business insights to drive productivity. It also provides strategic input to the SSO Strategy & Operations Hub Head and the hub leader.

Key responsibilities

• Drive the translation, implementation and execution of the global strategic plan at hub level, and compile country feedback and insights for the Global S&O community.
• Identify hub-specific opportunities, challenges and risks and support their mitigation.
• Support data for monitoring, resource planning, finance, allocation and budgeting, and own hub-level headcount and budget tracking and reporting.
• Lead quarterly and annual strategic planning, report portfolio objectives and performance against targets, and develop business continuity strategies with country teams.
• Drive operational excellence through quantitative analysis of portfolio performance, compliance, risks, resourcing and budgets.
• Lead innovation and change management to improve clinical study execution, and implement hub-specific communication, transformation and change management plans.
• Collect stakeholder feedback, develop information management and communication standards, and support global and hub information and transformation initiatives.

Required profile

• Minimum 5 years' experience in pharmaceutical development, preferably in clinical research, planning/execution or project management.
• Experience in operations and strategy of pharmaceutical development processes and in technical approaches.
• Demonstrated change-agile mindset and experience in performance management and productivity projects.
• Expertise in analysing and reporting complex, high-volume data, with strong understanding of statistical modelling, machine learning, finance and related tools.
• Thorough knowledge of international drug development, including GCP/ICH, FDA/EMA and local health authority regulations, and Novartis standards.
• Strategic thinking, ability to manage multiple projects, matrix organisation experience and influence without authority.

Required skills

• Budget management and project planning
• Clinical trials and vendor management
• People management
• Waterfall model