System Engineer - Broadcast Systems Support

About the role

EVS is looking for a System Engineer to support a wide range of IT-based broadcast systems, from EVS core video servers to user interfaces and media contribution systems. The role is customer-facing and covers technical assistance for incidents, change requests, repair requests and information requests, as well as project delivery, installations and commissioning. It is a direct customer-facing position that conveys the EVS message to customers.

Key responsibilities

• Intake and prioritize incidents locally, then submit customer incidents, change requests, repair requests and information requests through the support system
• Manage response time, assignment, investigation, diagnosis, restoration and follow-up, and escalate to Global Support when needed
• Provide technical assistance via the support portal, phone, email and on-site, and configure and install products for demonstrations, training and support
• Take part in service interventions such as upgrades, configuration changes and preventive maintenance
• Collaborate with Project Management and coach colleagues and customers on EVS products
• Troubleshoot and reproduce problems, define workarounds and work with higher-level teams on complex issues
• Develop and maintain technical documentation and report on service levels
• Participate in the 24/7 on-call support system

Required profile

• Bachelor's degree in TV Production, Computer Science, IT Networking or a related field, or equivalent practical experience
• Familiarity with the broadcast industry; technical support, field service or help desk experience highly desirable
• Fluent English; knowledge of other languages is an asset
• Willingness to travel occasionally and to work under pressure

Required skills

• Operating systems: Windows (Active Directory, DNS, SQL database), Windows Server and Linux
• IP networking; network certifications (Cisco, Arista) are a plus
• Broadcast technologies (SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS) and media file standards

What we offer

• Competitive salary in line with skills and the market
• Wellness and healthcare benefits
• Flexible schedules and hybrid (homeworking) policies
• Internal mobility and training opportunities