System Management Engineer (Command and Control)

About the role

Thales Solutions Asia is looking for a System Management Engineer (Command and Control) to oversee the operations, maintenance and lifecycle management of mission-critical Command and Control (C2) systems supporting a government agency. You will work closely with technical teams, vendors and stakeholders to maintain system reliability, meet strict Service Level Agreements (SLAs) and ensure operational readiness. This role is seconded to the client's location.

Key responsibilities

• Monitor system health, uptime, downtime and incidents to maintain SLAs, including availability targets of up to 99.9%
• Coordinate incident management, issue escalation, troubleshooting and stakeholder communications
• Support on-site operations and provide timely operational support via email and group chats
• Coordinate patching, planned downtime, power servicing and recovery activities
• Manage hardware maintenance contracts, software licences, security certificates and other service agreements
• Monitor vendor performance and support vendor security clearance submissions and audits of Authority-Furnished Spares
• Coordinate Change Requests, from requirements review and testing to implementation tracking and closure
• Manage system baselines, configuration changes and technical documentation
• Plan and track technology refresh, OS and infrastructure migrations, and monitor obsolescence risks
• Review vendor proposals, manuals and troubleshooting guides; support procurement, budget monitoring and project documentation
• Support baseline reviews, compliance activities and governance processes

Required profile

• Bachelor's degree in Information Security, Information Technology, Information Systems, Business IT or an equivalent discipline
• At least 5 years of experience in IT operations, systems support, project management or maintenance of mission-critical systems
• Experience with stringent SLAs, preferably with availability targets of 99.9% or higher
• Experience in vendor management, contract administration, procurement, budget tracking or technical project coordination
• Ability to understand system and software architectures, infrastructure dependencies and user requirements
• Strong coordination, communication, documentation and stakeholder management skills; ability to work under pressure and adapt to new technologies

Required skills

• Good understanding of IT Service Management (ITSM)
• Incident management, change management and configuration management