TASKI Technical Specialist

About the role

Solenis (which acquired Diversey in July 2023) is hiring a Technical Specialist for its TASKI product line. The specialist gives pre-sales technical expertise to sales teams and customers, supports bids, proposals and projects, installs and demonstrates products at customer sites, recommends tailored solutions with Sales, and keeps up-to-date knowledge of TASKI and competitor products.

Key responsibilities

• Perform preventive, corrective maintenance, repairs and troubleshooting on floor care machines (FCM)
• Diagnose machine issues and provide effective technical solutions
• Answer customer enquiries on service agreements and equipment performance
• Maintain accurate service records and monitor equipment reliability
• Identify opportunities to sell spare parts, consumables and service contracts
• Deliver an excellent customer experience before, during and after each service visit
• Plan and schedule customer visits accurately, with weekly activity reporting
• Train customers on the features, operation and proper use of purchased products

Required profile

• Mechanical and electrical skills, with experience troubleshooting increasingly electronic machinery
• Relevant industry experience, able to give technical advice and support to customers
• Minimum O-Level/secondary school, Nitec or diploma, preferably in Mechanical or Electrical Engineering
• 2-3 years of relevant technical or service experience preferred
• Basic computer skills for service reporting and system updates
• Valid Class 3 driving licence
• Good basic spoken and written English; additional languages are an advantage