Technical Support Engineer

About the role

Adyen, a financial technology platform, is hiring a Technical Support Engineer based in its Singapore office. You will be part of the global Technical Support organisation, working closely with merchants in Singapore while collaborating with colleagues worldwide. You will partner with Engineering, Product, Commercial and Operations teams to help merchants integrate with and run on the Adyen platform. This is a highly customer-facing role focused on troubleshooting complex technical issues and advising merchants on integration best practices.

Key responsibilities

• Act as the primary technical point of contact for merchants, providing support by email, phone and other channels
• Troubleshoot complex API, integration and payment processing issues, working with Engineering and Product teams to resolve them
• Advise merchants on implementation best practices and help optimise their payment setup
• Build trusted relationships with merchants through technical expertise and a strong support experience
• Work with Account Managers, Implementation Engineers, Product, Engineering, Commercial and Operations teams across regions to improve the merchant experience
• Gather merchant feedback and identify recurring themes to influence product improvements
• Share knowledge with Technical Support teams across APAC and globally, and contribute to improving support processes, documentation and best practices

Required profile

• Experience in Technical Support, Technical Solutions, Solutions Engineering or a similar customer-facing technical role
• Enjoyment of solving complex technical problems and working directly with customers
• Comfortable analysing logs, debugging and identifying root causes
• Thrives in a fast-paced environment and can prioritise multiple issues
• Enjoys collaborating with globally distributed, cross-functional teams
• Customer-centric and takes ownership from problem identification to resolution
• Experience in payments, fintech, e-commerce or SaaS is highly desirable

Required skills

• Experience supporting APIs, web technologies and software integrations
• Scripting or programming experience (e.g. SQL, JavaScript, Python or Java)

The role is based in the Singapore office; Adyen is an office-first company and does not offer remote-only roles. Applications are reviewed within 5 business days, and the interview process typically takes about 4 weeks.