Technical Trainer - Physical Security

About the role

Genetec is looking for a Technical Trainer to deliver quality training to its customers, partners and employees across the Asia Pacific region. The trainer works mainly from the Singapore office and collaborates closely with internal teams to build and improve training resources so that others feel confident using Genetec's products.

Key responsibilities

• Provide technical training for Genetec customers, partners and internal teams, primarily from the Singapore office.
• Develop training presentations, manuals and course outlines.
• Update existing training resources as the product line evolves and improve documentation practices.
• Maintain current, in-depth knowledge of Genetec's product line.
• Contribute to a respectful, inclusive team culture.

Required profile

• Degree in Computer Science, Engineering or equivalent experience.
• Ability to collaborate and communicate internally and externally, and with a variety of audiences.
• Professional working level of English and local language.
• Willingness to travel within the APAC region and occasionally internationally, up to 50% of the time.
• Experience in the physical security and/or software industry.

Required skills

• Knowledge of Windows operating systems.
• Knowledge of networking principles and IP protocols.
• Experience with networking and database concepts, client-server environments, and PC configuration and troubleshooting.
• Experience with Genetec products is an advantage.
• Knowledge of additional Asian languages is an advantage.