Technician, Operations (Mall Facilities)

About the role

The Operations Technician assists the Chief Marketing Officer in managing day-to-day mall operations and keeps the building's M&E services at optimal operational level. The role covers routine inspections, tenant service requests, repairs and contractor supervision.

Key responsibilities

• Carry out daily routine inspections of building and M&E systems (electrical, lighting, chillers, air-conditioning, mechanical ventilation, pumps, fire protection, BMS, plumbing and sanitary) to spot malfunctions.
• Report breakdowns, irregularities and defects, record maintenance activities and maintain stock inventories.
• Respond to tenants' feedback, complaints and service requests and provide timely assistance.
• Troubleshoot equipment breakdowns and perform day-to-day repairs and rectification works promptly.
• Escort, supervise and monitor contractors during routine servicing and emergency repairs.
• Handle operational issues and emergencies with minimal disruption.

Required profile

• Preferably 3 years of facility maintenance experience in a shopping mall environment.
• NITEC certificate in Building Services, Electrical, Mechanical or Air-Conditioning, or a related discipline.
• Experience in painting, masonry, carpentry and ironmongery is advantageous.
• Ability to work rotating shifts including weekends and public holidays (7am-3pm, 3pm-11pm, 11pm-7am).
• Clear verbal and written communication, positive attitude, teamwork, ownership and proactive behaviour.