Technology Support II - Digital Enablement Production Management

About the role

J.P. Morgan is hiring a Technology Support II in its Commercial and Investment Banking Technology Digital Enablement team. You will help ensure the operational stability, availability and performance of production application flows, troubleshooting, maintaining, escalating and resolving service interruptions across internally and externally developed systems.

Key responsibilities

• Analyze, troubleshoot and monitor production application and infrastructure flows using standard observability tools.
• Use enterprise-authorized AI capabilities to speed up incident triage and root-cause analysis, validating outputs and handling data securely.
• Manage production incidents and service interruptions, coordinating investigation, escalation, resolution and stakeholder communication.
• Improve stability through problem management, trend analysis, automation and identification of recurring issues and single points of failure.
• Support services across cloud, containers, Linux, web, database, network, security, identity and messaging technologies.
• Create and maintain monitoring, alerts, dashboards, KPIs and operational reports.
• Support application onboarding, operational readiness, change, capacity, resiliency, DR/SR/HA activities and operational runbooks.

Required profile

• Formal training or certification on IT service troubleshooting and maintenance, with at least 2 years of experience or equivalent expertise.
• Bachelor's degree in Computer Science or a related discipline.
• Experience supporting applications or infrastructure in large-scale, business-critical environments.
• Preferred: experience with complex cloud, SaaS and internet-facing applications, and familiarity with identity management and authentication.

Required skills

• Linux and scripting (Python, Unix Shell, Perl or equivalent).
• Web/app and database technologies: Apache, Tomcat, Java, Oracle, MS-SQL, Cassandra.
• Cloud, containers and messaging: AWS, Docker, Kubernetes, Kafka, Solace, UMMQ.
• Networking, load balancing, firewalls, proxies, internet security and multi-tier architectures.
• Observability and service-management tools: Geneos, Splunk, Dynatrace, Grafana, ThousandEyes, ServiceNow.
• Familiarity with SRE and ITIL practices; preferred: Chrome/Chromium debugging, automation and operational analytics.