Traffic Operator Executive

About the role

This role sits in a future-ready Traffic Operations Command Centre (OCC) focused on managing real-time traffic incidents. It suits people interested in Intelligent Transport Systems (ITS), AI tools and digital integration, and who can stay calm in fast-paced operational settings. You will work at the frontline of traffic operations and collaborate across teams to improve efficiency and response.

Key responsibilities

• Monitor real-time traffic incidents via ITS platforms and sensors
• Detect, flag and escalate traffic incidents accurately and promptly
• Identify traffic anomalies or trends using AI, video analytics and other monitoring tools
• Monitor the critical systems that enable OCC operations
• Liaise with internal stakeholders and government agencies to coordinate response efforts
• Implement and support contingency plans during incidents
• Work with data and system teams to improve dashboard visualizations and automate workflow logic
• Use data insights to refine alert trigger points and escalation protocols
• Take part in contingency exercises and After Action Reviews (AARs)

Required profile

• Knowledge in any discipline, preferably IT, systems, engineering or operations
• Willingness to work shifts, including weekends and public holidays
• Technologically inclined team player with strong situational awareness and clear communication
• Ability to manage real-time scenarios and make sound decisions under pressure
• Strong system thinking and analytical mindset
• Prior experience in a command centre or similar real-time operational environment is advantageous