Underwriting Assistant

About the role

The Underwriting Assistant works within the Middle Office team and supports the Underwriting team. As owner and principal facilitator of assigned accounts, the role covers front-to-end activities from submission to expiration of renewal and prospect accounts, and develops knowledge of commercial insurance in the specialist line of business. The position reports to the Middle Office Team Lead, Singapore.

Key responsibilities

• Submit requests to the shared services team for quote creation and name clearance, and bind or decline quotes accurately and on time
• Manage the account portfolio and process premiums accurately and on time
• Work with underwriting to ensure a smooth handover of new and renewed accounts, and keep UW files documented on the document management system
• Ensure correct premium, commission and tax bookings, and support the Credit Control team in premium collection
• Implement mid-term endorsements, issue certificates of insurance and monitor premium collection, keeping communication flowing between Underwriting, Middle Office and Shared Services
• Respond promptly to client and broker requests, confirm changes with underwriting before implementing them, and build good relationships with internal and external counterparts
• Build an internal network for sharing information, keep data quality metrics, support projects and UAT, and train and onboard new hires
• Report regularly on policy issuance progress and issues

Required profile

• Ideally a graduate certification, relevant insurance certification or studies towards it; related insurance experience or equivalent education and experience
• Effective verbal and written communication and collaboration with internal and external stakeholders, including brokers, claim handlers, underwriters and legal counsel
• Able to work in a fast-paced environment, prioritise multiple work streams and collaborate with a virtual team
• Experience in administration or client service, and ability to manage a portfolio of accounts and deadlines

Required skills

• Normal user-level MS Office knowledge
• Genius knowledge is beneficial

What we offer

• Flexible working arrangements
• Enhanced family-friendly leave benefits
• Competitive compensation and inclusive benefits