UX Designer – Skills & Workforce Development Agency

About the role

GovTech is seeking a UX Designer to join the Skills & Workforce Development Agency team. You will design intuitive, inclusive digital services for citizens, employers, and industry partners, working as an individual contributor within an agile, cross‑functional environment.

Key responsibilities

• Lead the end‑to‑end UX design process, from problem framing to final design specifications.
• Plan and conduct qualitative and quantitative user research, including usability testing, interviews, surveys, and A/B testing.
• Map complex user journeys and service blueprints to identify pain points and opportunities.
• Facilitate co‑creation and ideation workshops with stakeholders, users, and the product team.
• Communicate design rationale through visuals, presentations, and storytelling.
• Advocate for accessibility, inclusive design, and consistent use of design system components.
• Partner closely with product managers and engineers to scope, test, and deliver user‑friendly features.
• Contribute to and maintain the design system to ensure cohesion across products.
• Champion a culture of collaboration, feedback, and continuous improvement.

Required profile

• 5+ years of UX design experience with a strong portfolio showcasing research, ideation, and execution.
• Experience contributing to at least two shipped products, preferably in complex or high‑impact domains.
• Proficiency with Figma, Miro, Maze, Google Analytics, and familiarity with Jira or similar tools.
• Comfortable working in agile teams and engaging in rapid iteration cycles.
• Strong stakeholder management skills and ability to align design decisions with business goals.

Required skills

• Figma
• Miro
• Maze
• Google Analytics
• Jira