Vice President, Business Relationship Manager (Operations)

About the role

Mitsubishi UFJ Financial Group (MUFG) is recruiting a Vice President, Business Relationship Manager (Operations) for its Singapore office. The role acts as the single point of contact for Operations-related technology, process improvement, regulatory, efficiency and transformation demands from the Operations Office for Asia (OOA), regional stakeholders, branches and country teams. It covers the full end-to-end lifecycle, from intake and requirement clarification through prioritization, investment decisions and delivery, and drives initiatives in operational efficiency, standardization, risk reduction, regulatory compliance, AI and data use, and process optimization.

Key responsibilities

• Act as the single ASO front door for Operations demands and shape and prioritize them.
• Translate business needs into scope, expected outcomes, value, feasibility, risks and prioritized items.
• Partner with Operations leadership and IT to turn strategic objectives into prioritized technology initiatives.
• Manage the demand pipeline, service backlog and initiative inventory in line with investment planning and MTBP priorities.
• Shape improvement initiatives using reusable capabilities such as AI, data, workflow tools, APIs and enterprise platforms.
• Work with the AI & Data Team, Architecture, Risk/Compliance and delivery teams to pilot, govern and operationalize AI/data use cases.
• Assess whether existing ASO capabilities or shared platforms can be reused before considering external vendors or bespoke solutions.

Required profile

• Minimum 10 years of experience in financial services, with a background in operations, project management, operations controls or operational risk management.
• Proven experience bridging business and IT teams and turning business needs into requirements, scope, priorities and business cases.
• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimization or automation.
• Strong stakeholder management across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance and Architecture.
• Good understanding of investment planning, cost-benefit analysis, prioritization, budgeting and project governance.

Required skills

• Strong knowledge of market products such as payments, deposits and loans, and front-to-back operations processes.
• Analytical and communication skills, able to explain complex issues to senior management and business users.
• Sound judgement to balance speed and control in a regulated banking environment.