Voice AI & Real-Time Communication Solutions Architect

About the role

Tencent Cloud's Cloud & Smart Industries Group (CSIG) is growing its Singapore team to lead Voice AI adoption across Southeast Asia and India. The role owns the Voice AI pre-sales end to end, acting as technical lead with Sales on AI outbound and inbound calling, voice agents and contact center deals, while also supporting the core RTC portfolio.

Key responsibilities

• Own Voice AI pre-sales end to end: discovery, solution design, sizing and cost modelling, RFP responses, PoCs and go-live.
• Design production-grade voice agent architectures combining TRTC Conversational AI and TCCC (SIP trunk / BYOC, numbers, IVR, AI outbound APIs) with customers' choice of ASR, LLM and TTS, MCP or tool calling, and CRM or core-system integration.
• Design for low latency, natural interruptions (barge-in), smooth handoff to human agents and quality assurance, with multilingual and code-switched conversations.
• Build and demo live agents within days using Agent Studio, the APIs and SDKs, covering collections, payment reminders, telesales, appointment confirmation, KYC, customer service, AI companions, tutoring and in-game NPCs.
• Feed SEA-specific requirements (carrier conditions, local-language ASR/TTS quality, PDPA and financial-regulator compliance) and competitive intelligence into the product roadmap.
• Speak at industry events, run workshops and hackathons, and enable regional partners, SIs and ISVs.
• Support RTC, Chat and live-streaming opportunities across social, gaming, education and fintech.

Required profile

• 5+ years in solutions architecture, pre-sales or technical consulting, including 2+ years hands-on with voice AI, conversational AI, AI outbound calling or contact center (CCaaS/CPaaS) solutions.
• Solid understanding of the real-time voice agent pipeline: streaming ASR, LLM orchestration and prompting, streaming TTS, VAD and interruption handling, and end-to-end latency tuning.
• Working knowledge of telephony: SIP, SIP trunks, PSTN, codecs, IVR and dialer modes.
• Able to build demos in Python or Node.js and integrate REST APIs and webhooks.
• Bachelor's degree or above in Computer Science, EE or a related field, or equivalent practical experience.
• Professional fluency in English and Mandarin, as about half the role involves working in Mandarin with the China headquarters product and R&D teams.

Nice to have

• Voice AI deployments in banking, fintech or lending (collections), telco, insurance or e-commerce in SEA.
• Experience with WebRTC/RTC, live streaming or public cloud (Tencent Cloud, AWS, GCP, Azure).
• Background at a voice AI vendor, CCaaS/CPaaS provider or cloud provider.