VP/AVP, KYC Quality Assurance Analyst - Private Banking

About the role

DBS Consumer Banking Group is strengthening its customer due diligence (CDD) standards and is looking for a VP/AVP KYC Quality Assurance Analyst to run the quality assurance programme within the Chief Operating Officer's Office. The role covers the quality of CDD performed by Relationship Managers and KYC teams for Private Banking and Consumer Banking customers in Singapore.

Key responsibilities

• Independently conduct regular and thematic quality assurance reviews of KYC and CDD documentation, assessing quality, completeness, accuracy and compliance with standards.
• Assess KYC processes and documentation against internal policies, control standards and regulatory requirements.
• Analyse QA findings, work with KYC teams and the Front Office to communicate control gaps and support timely resolution of deficiencies.
• Perform root cause analysis on recurring or systemic issues and recommend corrective and preventive actions.
• Monitor regulatory developments and industry practice, and share insights with stakeholders.
• Provide subject matter expertise and guidance on KYC and AML matters, and deliver training or knowledge-sharing sessions on recurring QA findings and emerging risks.
• Escalate material control gaps, regulatory concerns and significant KYC risks through governance channels.
• Help review and enhance KYC guidelines, procedures and quality standards.
• Apply data analytics, automation and generative AI to improve QA efficiency and coverage, and support KYC transformation initiatives.

Required profile

• Bachelor's degree and at least five years of experience in KYC, AML, risk or control functions, preferably in Private Banking and Consumer Banking.
• Strong understanding of the financial sector and KYC/AML regulatory requirements.
• Subject matter expertise in KYC/AML, with experience handling complex issues proactively.
• Excellent attention to detail, analytical skills and strong communication and stakeholder management skills.
• Ability to work in a fast-paced environment and balance business needs with control requirements.

Required skills

• Design and implementation of quality assurance programmes.
• Application of data analytics and generative AI to QA processes.