Accessibility Specialist / Consultant / Manager

About the role

The Accessibility Specialist / Accessibility Consultant / Accessibility Manager is a full-time, hybrid role based in Singapore, with some flexibility for working from home. It focuses on assessing, improving and managing accessibility measures related to the European Card and associated services, so that people with disabilities can access public and private settings equitably and respectfully.

Key responsibilities

• Evaluate accessibility processes and advise stakeholders on inclusive practices
• Develop accessibility guidelines and training materials
• Collaborate with partners to align services with international accessibility standards
• Engage with persons with disabilities and advocacy groups to gather feedback, run awareness sessions and support crisis-response protocols for panic and stress situations
• Document findings, monitor compliance and report on accessibility improvements and outcomes

Required profile

• Strong knowledge of disability rights, accessibility standards (e.g. WCAG, universal design) and inclusive practices
• Experience in accessibility assessment, policy development and advisory work, preferably in healthcare, transport or public-sector contexts
• Excellent communication, stakeholder engagement and training skills
• Proven ability to conduct user research or consultations with persons with disabilities and manage projects end to end
• Ability to work in a hybrid environment, show cultural sensitivity and collaborate with international teams
• Degree or professional certification in accessibility, disability studies, human-centered design, social work, public policy or a related field preferred
• Experience with crisis-management protocols, service design or emergency response planning for vulnerable populations is an advantage