Account Manager (Customer Success & Growth)

About the role

This Account Manager (Customer Success & Growth) manages a portfolio of innovative clients across various industries, driving customer success and revenue growth through renewals and expansion. It is an in-office position in Singapore.

Key responsibilities

• Build trusted, long-term relationships with customers, understanding their business goals, challenges and evolving needs.
• Drive onboarding and product adoption so customers integrate solutions into their workflows and achieve measurable value.
• Deliver tailored training and workshops, introduce AI-powered capabilities and help customers discover new use cases.
• Monitor engagement and usage, proactively address adoption challenges and churn risks, and strengthen retention and renewal readiness.
• Collaborate with internal teams to resolve issues, follow up promptly and advocate for customer needs and feedback.
• Use customer insights and usage data to improve engagement strategies and scale adoption initiatives.

Required profile

• 3+ years in B2B SaaS customer success, account management or related customer-facing roles.
• Bachelor's degree or above; a background in business, chemical, engineering or related fields is a plus.
• Experience in enterprise software, AI, intellectual property, information services or consulting is a plus, especially in technology, digital transformation or business consulting.
• Experience selling into R&D, IP, legal or innovation teams is highly preferred.
• Excellent interpersonal and presentation skills, able to engage and influence stakeholders at all levels.
• Passion for customer success, a strong sense of urgency, curiosity and ownership, and comfort in a fast-moving environment.

Required skills

• Proficiency with AI tools such as ChatGPT, Claude and Gemini for prospect research, analysis, personalised outreach and meeting preparation.
• Other productivity or sales AI tools.