Account Manager – Hospitality Industry

About the role

The Account Manager will be fully responsible for the commercial health, relationship depth, and strategic positioning of a portfolio of Hospitality and MICE accounts. You will protect recurring revenue, expand wallet share, and ensure the company is seen as the preferred long‑term technology partner.

Key responsibilities

• Own and grow assigned Hospitality & MICE accounts with full commercial accountability.
• Develop and execute 12–36 month account plans aligned to customer roadmaps and budget cycles.
• Drive cross‑sell and upsell of connectivity, cybersecurity, hybrid IT, IPTV and managed services.
• Engage executive stakeholders (GM, CIO, IT Director, Procurement, Finance) to strengthen long‑term partnerships.
• Lead opportunity qualification and tender strategy to improve win probability and deal quality.
• Orchestrate internal teams (Service Lines, Solution Architects, PM) for competitive, delivery‑aligned pursuits.
• Maintain strong pipeline coverage and forecast discipline.
• Proactively manage escalations to ensure high customer satisfaction and retention.

Required profile

• Degree in Business Management, Information Technology or related discipline.
• Minimum 5 years of sales experience in telecommunications or related IT industry.
• Experience managing hospitality, MICE or large enterprise accounts preferred.
• Excellent communication, team collaboration and analytical abilities.
• Proven success in driving new business sales and managing sales execution plans.
• Understanding of solution selling for managed network services, hybrid cloud, security and digital transformation in the Asian market.

Required skills

• LinkedIn (social selling)
• Salesforce (CRM)