Agency Account Manager

About the role

Profound is an AI marketing platform used by 15% of the Fortune 500, helping marketing teams research, brief, create content, run campaigns and report. As an Agency Account Manager, you will partner directly with agency partners' executives and key stakeholders to understand their goals, address their pain points and ensure Profound delivers clear, measurable ROI. You will work closely with Agency Engagement Managers and Agency Account Executives to link platform usage to business outcomes and grow relationships within agencies and with their end clients.

Key responsibilities

• Own a portfolio of 40 to 60 accounts (depending on contract values) and be directly responsible for renewal and expansion revenue.
• Co-manage the customer lifecycle with the Agency Engagement Management team, from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value.
• Understand each customer's goals, workflows and organization to position Profound as a must-have partner.
• Build strong relationships between agencies and enterprise brands, and map agencies to expand relationships.
• Manage a pipeline of renewals, cross-sells and upsells against monthly and quarterly revenue targets.
• Lead commercial conversations, including executive business reviews and negotiations for multi-product renewals and upsells.
• Forecast accurately using CRM data and pipeline management best practices.
• Drive mutual value for agencies in the Profound Partners program with the Ecosystem team.
• Work cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to improve the agency partnership experience.

Required profile

• 5+ years of SaaS experience in account management, renewals or expansion sales, focused on agencies and agency partnerships.
• Track record of exceeding commercial targets through renewals and upsells; quota-carrying experience preferred.
• Comfortable leading discovery, demos and business reviews with senior stakeholders.
• High emotional intelligence, able to build trust quickly and manage matrixed stakeholder relationships at agency and holding-company levels.
• Organized, data-driven, entrepreneurial and comfortable owning outcomes in a fast-paced, high-growth environment.

Required skills

• Consultative selling and negotiation and closing skills.
• Ability to manage complex deals and procurement processes.
• Pipeline discipline and attention to detail.

The role is on-site in the NYC, London or Singapore office. The expected base salary is $90,000 to $140,000 before variable compensation, with equity and a full range of benefits and perks.