Assistant Client Manager - Corporate & Commercial

About the role

Marsh is looking for an Assistant Client Manager to join its Corporate & Commercial team within its risk business, based in Singapore. This is a hybrid role with at least three days per week spent in the office.

Key responsibilities

• Serve as the first point of contact for day-to-day communication on numerous and/or complex accounts, following up on correspondence and managing high-quality, timely communications.
• Develop an understanding of client businesses through client research, analysis of industry issues, benchmarking studies and risk maps for internal and external use.
• Manage day-to-day aspects of designated accounts, including billing transactions, timelines, liaison between senior colleagues and clients, and ensuring compliance and client satisfaction.
• Address account concerns promptly, using judgement on what to escalate to senior colleagues.
• Gather client satisfaction insights and report them to senior colleagues with suggestions on improving account satisfaction and retention.
• Begin building professional relationships with counterparts at client organisations.
• Keep up with the company's service offerings and market trends to improve performance and client interactions.

Required profile

• Bachelor's degree or diploma with 2 to 3 years of experience in the insurance industry.
• Minimum Certificate in General Insurance (CGI) or equivalent; ANZIIF or ACII is an advantage.

Required skills

• Strong negotiation, presentation and problem-solving skills.
• Highly motivated, team player with good interpersonal skills.
• Ability to move quickly in a fast-paced environment.

What we offer

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant, inclusive culture and a range of career opportunities.
• Benefits and rewards designed to support well-being.