Assistant Manager / Senior Assistant Manager, Medical Affairs - Clinical Governance

About the role

The National University Hospital (NUH) is recruiting an Assistant Manager or Senior Assistant Manager in Medical Affairs - Clinical Governance (MACG). You will manage the quality and safety training and quality assurance work that affects the quality and growth of NUH under MACG and its assigned programmes.

Key responsibilities

• Coordinate and support clinical quality and safety training, and support Quality Assurance and Clinical Services committees while seeking ways to improve work processes.
• Manage incidents and serious reportable events and conduct root cause analysis.
• Collect, analyse and interpret quality and safety data, prepare reports and presentations, help develop quality and safety metrics and dashboards, and use data to drive improvement.
• Draft meeting minutes, maintain and update the Institute's website and other communication materials, and collaborate with clinicians, administrators and patients on quality and safety initiatives.
• Plan and run annual quality improvement (QI) workshops, handling scheduling, venue bookings, logistics, content, publicity, registration and faculty coordination.
• Run project proposals through submission, review and approval, coordinate project reviews, track compliance with timelines, and maintain policies, guidelines, templates and checklists.

Required profile

• Bachelor's degree in healthcare administration, public health or a related field (Master's preferred).
• Experience in healthcare quality and safety, project management or a related field.
• Strong understanding of quality improvement principles and methodologies, and knowledge of patient safety principles.
• Strong programme coordination and stakeholder management skills, and ability to work independently and in a team.

Required skills

• Proficiency in data analysis and reporting.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with healthcare data systems, AI and automation is a plus.