Assistant Manager, Technology, Digitalisation and Data

About the role

SG Enable is looking for an Assistant Manager to support the Assistant Director, Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across application and infrastructure support. The role also covers IT invoice processing, procurement administration, policy and SOP review, laptop refresh, and staff onboarding and offboarding.

Key responsibilities

• Review and update IT policies and SOPs so they stay current, practical and aligned with organisational needs.
• Manage periodic user access reviews for business systems, assigning, reviewing and revoking accounts and privileges in line with security and compliance requirements.
• Monitor helpdesk queues, service calls and recurring issues, and resolve application and infrastructure problems.
• Manage priorities and work schedules so helpdesk, invoice processing, procurement and policy reviews are completed on time.
• Support TDD on system upgrades, patching and migration projects, and oversee helpdesk tickets and fault calls for timely response, proper categorisation, escalation and closure.
• Assist users with hardware and software problems.
• Maintain IT documentation and handle administrative duties such as software license tracking, procurement, invoice processing and billing follow-up.
• Manage laptop tech refresh, data backup and migration, and staff onboarding and offboarding.

Required profile

• Diploma or degree in Computer Science, Information Management or a related field, with 2 to 5 years of experience in helpdesk operations, IT administration and IT procurement.
• Experience maintaining service records, preparing operational reports and tracking procurement or invoice status.
• Familiarity with common IT infrastructure, end-user computing, application support and service desk environments.
• Ability to work with minimal supervision and to handle support matters, procurement timelines and unanticipated issues flexibly.

Required skills

• Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous.
• Strong problem-solving, analytical and technical skills, with the ability to identify process gaps and recommend improvements.

Candidates apply through the online application form or by emailing the careers team; only shortlisted candidates will be contacted.