Assistant Manager, Training and Quality Assurance

About the role

The Assistant Manager, Training and Quality Assurance supports the development, implementation and oversight of training and development programmes for NUHS Diagnostics, particularly for allied health professionals such as Radiographers and Medical Laboratory Technologists. The role covers coordinating learning initiatives, managing clinical education events, ensuring regulatory compliance, completing competency assessments on time and improving quality assurance processes.

Key responsibilities

• Support training programmes, including timelines, competency evaluation, feedback and documentation
• Manage clinical education events for Allied Health Professionals and track mandatory Continuing Medical Education (CME) hours
• Facilitate training for all staff and ensure timely completion of competency assessments
• Coordinate student attachments and internships, and ensure supervisor assessment reports are submitted on time
• Support radiographers and other AHPs with the Qualifying Examination (QE) and supervisory framework for conditional registration, and new training initiatives
• Work with project leads on new or redeveloped polyclinic projects, including licensing applications (NEA, HSCA, AHP, R1)
• Coordinate internal and external audits and maintain QA/QC documentation
• Prepare reports on audit results, training progress and quality outcomes for management review
• Drive continuous improvement based on audit findings and best practice

Required profile

• Bachelor's degree in healthcare management, business administration or a related field
• 3-5 years of experience in healthcare training and quality assurance
• Familiarity with healthcare accreditation standards and regulatory requirements
• Prior experience in diagnostics services is advantageous

Required skills

• Strong understanding of radiography and allied health fields, particularly Medical Laboratory Technology
• Data analysis and report writing
• Organisational, communication and interpersonal skills
• Ability to manage multiple projects and work with diverse stakeholders