Assistant Outlet Manager – JAAN Fine Dining

About the role

The Assistant Outlet Manager will support the Outlet Manager in delivering a world‑class Michelin‑star experience at JAAN by Kirk Westaway, the flagship fine‑dining restaurant within Fairmont Singapore and Swissôtel The Stamford. This role combines operational oversight, guest‑centric service, and team leadership in a luxury hospitality environment.

Key responsibilities

• Lead the dining room team to provide personalized, intuitive, and memorable guest experiences that meet Michelin‑star standards.
• Maintain compliance with LQA standards, Accor luxury service culture, and restaurant service rituals.
• Manage daily restaurant operations, including reservations, service flow, staffing deployment, and outlet readiness.
• Collaborate closely with Culinary and Sommelier teams to ensure seamless execution of the guest journey.
• Uphold the highest standards of presentation, cleanliness, food safety, and operational excellence.
• Conduct daily briefings, coaching sessions, and ongoing service training.
• Monitor labour productivity, operating costs, and revenue performance to achieve financial targets.
• Support menu engineering, upselling initiatives, and guest‑engagement strategies to maximise profitability.
• Analyse guest feedback and operational metrics to identify continuous‑improvement opportunities.
• Coach, mentor, and develop service professionals, fostering a culture of accountability and continuous learning.
• Collaborate with internal hotel departments to ensure seamless operations and exceptional guest experiences.
• Champion workplace safety, compliance, and luxury service standards.

Required profile

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2 years of experience in fine‑dining or luxury hospitality environments.

Required skills