Assistant Relationship Manager

About the role

The Assistant Relationship Manager (ARM) supports one or more Relationship Managers (RM) and Group Heads (GH) in daily operations, administration and client management. The ARM interacts with internal and external stakeholders, provides clients with relevant information and supports the RM in implementing customised solutions, while acting as a role model for service quality and channeling client feedback to the bank.

Key responsibilities

• Client administration: support RMs/GH in client interaction, customise client requests such as reports, statistics and mailings, manage calendars, prepare meetings, organise business trips, complete post-processing of calls and meetings, compile presentations and support investment proposals and marketing activities.
• Business management: collect and exchange relevant information, conduct regular reviews and document work, support project implementation in line with the Team Business Manager, propose improvements and manage the expense claim process for RMs/GH.
• Risk and controls: help manage client documentation risks, ensure adherence to local regulations and internal policies, clear pending items and escalate issues, and ensure ethical and compliant behaviour.
• Regulatory: act as a representative under MAS SFA and/or FAA, and demonstrate honesty, integrity, due care, fair dealing, conflict-of-interest management and compliance with applicable laws.

Required profile

• Natural team player who relates to colleagues from diverse backgrounds and is open and approachable.
• Competent, professional and highly service-oriented communication, with a systematic, precise and diligent working style under pressure.
• Personal integrity and ethical behaviour.

Required skills

• Understanding of relevant Private Banking products and services.
• Basic knowledge of global financial markets and industry trends.
• Affinity with the covered geographic market, including its legal and regulatory environment and cultural awareness.
• Representative under MAS SFA and/or FAA.

Applications are submitted through the online application tool; further opportunities are listed on the company's career site.