Assistant/Manager Customer Account Management

About the role

DKSH is looking for an Assistant/Manager, Customer Account Management to drive strategic customer relationships and commercial outcomes within its Consumer Goods business. The role develops and executes account strategies that deliver sustainable growth across key retail channels.

Key responsibilities

• Develop and implement go-to-market, sales and customer strategies for assigned accounts
• Manage departmental budgets and costs against annual allocations
• Monitor team KPIs, run regular performance reviews and give constructive feedback
• Identify key customers' short-term needs and build proactive solutions across demand and supply chain
• Lead annual negotiations on trading terms and conditions to secure sales agreements and target margins
• Monitor 5P execution (availability, pricing, share of shelf) and resolve issues quickly
• Analyse post-evaluation data and turn it into actionable recommendations for customer strategy
• Report sales, projected sales and margin forecasts and evaluate trends
• Recommend improvements to business processes, customer service and commercial techniques such as category management and scanning
• Maintain strong customer relationships and work with Trade Marketing, Product Management and Supply Chain Management

Required profile

• Degree in Business, Marketing or a related discipline
• 8 to 10 years of key account management experience
• Deep knowledge of the industry, market, competitors and customers
• Proven selling skills and FMCG key account management experience
• Understanding of supplier and customer relationship management, including supply chain, field marketing and branding
• Strong negotiation and communication skills
• Fluent English, written and spoken

Required skills

• Microsoft Office: Excel, Word and PowerPoint