Associate, Supply Chain Finance Solutions and Delivery Manager – Transaction Banking APAC

About the role

Mitsubishi UFJ Financial Group (MUFG) is looking for an Associate, Supply Chain Finance Solutions and Delivery Manager to join its Transaction Banking team in Singapore, supporting the APAC region. The role acts as the primary contact for buyers and suppliers, keeping the Trade Payables Services Platform running smoothly and supporting internal and external stakeholders.

Key responsibilities

• Own and manage the Supply Chain Finance Support inbox as the main contact for APAC buyer and supplier enquiries, resolving them promptly according to SLAs.
• Monitor, triage and respond to client requests on payment status, settlement timelines, eligible invoices and discount rates.
• Provide first-line user support for the TPS platform, including navigation guidance and troubleshooting.
• Track open cases, manage client expectations, escalate complex issues and share insights on recurring problems.
• Engage buyers and suppliers, contribute to knowledge base improvements and support implementation or supplier acquisition leads.
• Maintain records of enquiries and resolutions, manage user onboarding/offboarding, access permissions, settlement account updates and distribution lists, and coordinate with Operations and Technology on system changes.
• Support Relationship Managers with client materials and data requests, and produce reports on volumes, trends, resolution times and SLA performance.
• Take part in training, UAT and briefings, support new client onboarding, and act as a feedback channel to the Product Team.

Required profile

• Minimum 3 years' experience in a client service or operations role in financial services, transaction banking or trade finance.
• Bachelor's degree in Finance, Business Administration, Commerce or a related field.
• Experience supporting or troubleshooting digital platforms; familiarity with transaction banking systems is an advantage.
• Exposure to APAC markets and understanding of regional business practices.
• Experience with Supply Chain Finance or Payables Finance products is highly preferred.

Required skills

• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with CRM or ticketing systems such as JIRA or Salesforce is beneficial.
• Ability to read and explain financial transactions, payment flows and account structures.