AVP, Business Planning & Performance Specialist, Customer Service Hub

About the role

DBS Asia Hub is hiring an AVP, Business Planning & Performance Specialist for its Customer Service Hub (CSH), reporting to the Group COO. The role covers financial management and performance analysis of the CSH, and business planning and key metrics governance, working with Group Finance, the Regional CSH COO and internal stakeholders.

Key responsibilities

• Work with Group Finance partners to submit monthly spending forecasts and reports on time and accurately, and manage CSH finances with minimal expense gaps or risks
• Analyse monthly financials and reporting metrics, and monitor forecast versus actual spend
• Support write-offs/write-backs, accruals and cost allocation oversight under the NCA Framework, and strengthen financial forecasts by validating historical performance against forward assumptions
• Review the GLAO reconciliation process and ensure timely monthly reconciliations
• Support the annual budget exercise and ad-hoc budget transfers for unbudgeted expenses or headcount
• Drive governance of CSH financial performance and strategic planning during the annual budget cycle
• Collect reports, analyse raw data and deliver executive-ready reports for operational reviews, and lead management reporting to internal and external stakeholders
• Develop diagnostic insights for strategic reviews, optimise reporting journeys and automate metrics reporting where possible
• Alert management to potential service risks based on agreed KPIs and targets, ensuring CSH meets financial targets without compromising service quality

Required profile

• Diploma or degree in Banking and Finance, or 2 years of finance or accounting experience
• Experience in business planning and/or data reporting, including detailed reports and presentation reviews
• Advantageous: experience in agentic AI, process improvement, Agile, project management and change management; consumer banking or customer centre background

Required skills

• Data storytelling and data design across formats
• Excellent written skills and strong communication, able to lead discussions and present
• Time management, problem solving and analytical aptitude
• Ability to work in a multi-disciplinary team and handle sensitive data responsibly